Shipping policy

Shipping Policy

Last updated: 07/11/2026

Shipping Method

Orders are shipped via USPS Ground Advantage unless another carrier or service is required due to item size, weight, destination, or availability. If we use an alternate carrier, you will receive tracking information consistent with that carrier.

Processing Time

Orders are typically processed within [2-3 business days] of purchase, not including weekends or holidays. Processing time may vary during high-volume periods (holidays, promotions, restocks).

Estimated Delivery Time

Once shipped, most orders arrive within [3-5 business days], depending on your location. Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, weather, customs, natural disasters, or other events outside our control.

Multiple Packages Notice

Please be advised that your order may be fulfilled and shipped from multiple warehouse locations. Depending on the availability and source of the items in your order, you may receive separate packages arriving at different times, each with its own tracking number provided as it becomes available. This does not indicate an error with your order.

Shipping Restrictions

We currently ship exclusively to the 47 contiguous U.S. states.

Due to strict agricultural and wildlife import regulations, we are unable to ship to California, Alaska, Hawaii, Washington D.C., U.S. territories, or any international destination.

If an order is placed with a shipping address in a restricted location, it will be automatically canceled and refunded, and the buyer will be notified.

Address Accuracy

It is the customer's responsibility to ensure the shipping address entered at checkout is complete and correct. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for any additional shipping costs to reship the order.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost, stolen, or damaged after they have been marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please contact your local post office and file a claim with the carrier. We are happy to assist with documentation where possible, but the resolution of carrier claims is between the customer and the carrier.

If your package arrives visibly damaged, please contact us within [10 days] of delivery with photos of the packaging and contents so we can assist.

Order Tracking

Tracking information is emailed to the address provided at checkout as each shipment leaves our facility. Please allow up to 24–48 hours for tracking to update once a label is created.